Rostering Team Leader

Full time position based in Clayton Opportunity to join a fast growing team Excellent company and workplace culture

About Us

Carer’s Network is a leading provider of in-home support and covers Metropolitan Melbourne and regional Victoria. We are a privately owned company that is customer-centric and have a fiery passion to provide exceptional service and a strong belief in the rights of individuals, supporting choice and control. Our staff are 'Kind, caring and respectful of each client's identity, culture and diversity' We are constantly expanding and recruiting to keep pace with the ever-increasing demand for in-home support for our vulnerable client base.

The Role

Carer’s Network is seeking a highly motivated Rostering Team Leader who can take our small rostering team to the next level. This role reports directly to the Operations Manager.

  • You will be responsible for the day-to-day activities of your teams service delivery and provide regular reporting to your manager,
  • Establish and mange the KPI's of the rostering team,
  • Your role will be to act as a mentor, by guiding them to achieve high levels of communications skills to both internal and external stakeholders.
  • Ultimately the management of the Support Workers on their day to day commitments to their roster, is managed by this department.

Tasks and responsibilities include:
  • Coordinate the team’s rostering enquiries to ensure they are completed accurately and in a timely manner, reflecting the customers requests.

  • Provide quality customer service and effective communication to all internal and external stake holders

  • Manage general administration duties to ensure the efficient operation of all business systems and manage/generate reports

  • Respond promptly and courteously to public enquiries and refer them to the appropriate areas is required.

Thrive in a fast paced role with a sense of urgency and tenacity

Have an understanding of the employment act, SCHAD award, Fair Work requirements and other relevant legislation

Manage and motivate a team to succeed

Qualifications

The successful candidate will have a recognised qualification in Business Administration, HR or extensive recent experience in working with the recognised government bodies which include but are not limited to, NDIS, HCP, CHSP. A current police check, and/or NDIS worker screening

Application Deadline: 20/06/2021

Expected Start Date: 01/07/2021

Job Type: Full-time

Salary: From $65,000.00 per year

If you are interested in joining our team of dedicated personal support workers, please send us an email on recruitment@carersnetwork.com.au

We look forward to receiving your application!

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